Laundry
No laundry is permitted in the wards.

Telephone Service
Dial "9" for outside line.
Dial "0" for operator.
There is a service charge for International Direct Dialling (IDD) Service in addition to the IDD charges. Please contact your ward nurse for details.

Chaplaincy Service
The Chaplaincy Service at our Hospital is provided for free by the Hong Kong Island Private Hospitals Chaplaincy Committee to offer counselling and assistance to patients and their relatives. The Chaplain’s office is located on 6/F of Central Block. If you need the service, please contact your ward nurse.

A service is held every Sunday at 2:00 p.m. in the Chapel on 7/F of Li Shu Fan Block. Patients, their relatives and friends are welcome to attend.

Gifts
All staff members and students are not permitted to solicit gifts or benefits in any form from patients.

Suggestions and Complaints
We welcome suggestions and feedback from patients and relatives to enable us to improve our services. Please make use of our Patient Satisfaction Questionnaire available in the Hospital.

Should you find any of our service not to your satisfaction, you may make a complaint to
(1) The Coordinator or Supervisor of the Ward/Department, or
(2) The Night Supervisor, or
(3) The Hospital Administration during office hours (Tel. 2835 8800).

All complaints will be attended and responded to promptly.

In the best interest of patients and all others in the Hospital, it is important for peace and quiet to be maintained at all times. To this end we urge that when there are problems to be settled, these should be conducted courteously and quietly and please refrain from using strong language.